Notifications, Alerts & Escalations
Notifications, Alerts & Escalations

Right alert.
Right person. Right time.

Intelligent alerting engine — stock-level alerts, quality deviations, approval deadlines, downtime alarms, and ML-based predictive warnings. Auto-escalation with hierarchical routing, frequency capping, and self-learning prioritization.

70%

fewer misses

2-5min

escalation

<1%

false positives

ML

predictive

How It Works

Alert-to-Action Flow

Eventdetected
Rule EvalML + threshold
Priority Scoreseverity
Routechannels
Acknowledged?within SLA
Escalateor close
Smart Alerting
Smart Alerting

Smart Alerting

Critical. Important. Informational.

Categorized alerts (Critical, Warning, Info, Success) with severity-based channel routing — critical alerts hit all channels, informational stays in-app. Frequency capping prevents alert fatigue.

  • 5 severity levels: Info, Warning, Error, Critical, Success
  • 6 categories: Order, Approval, System, Inventory, Production, Finance
  • Severity-based channel routing
  • Frequency capping (deduplicate in time window)
  • Per-user mute + do-not-disturb
  • Smart filtering by relevance
Auto-Escalation
Auto-Escalation

Auto-Escalation

Unacknowledged. Escalated.

Configurable escalation rules — if an alert isn't acknowledged within X minutes, route to next level (manager → director → CXO). Self-learning system adapts to response patterns.

  • Hierarchical escalation routing
  • Configurable acknowledgement windows
  • Multi-level escalation (3-5 tiers)
  • Self-learning escalation patterns
  • Backup contacts on no-response
  • Holiday + on-call calendar awareness
Predictive Alerts
Predictive Alerts

Predictive Alerts

Before it happens.

ML-based anomaly detection generates predictive alerts — projected stock-outs before they occur, payment risk warnings, machine failure predictions, and quality deviation forecasts.

  • Projected stock-out warnings
  • Payment risk + collection priority
  • Machine failure predictions (MTBF)
  • Quality deviation forecasts
  • Demand anomaly detection
  • Self-tuning ML model accuracy

Every Feature

Complete capability matrix.

Click any capability to drill in.

Preview — available on requestRoadmap — planned within 12 months
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Severity Levels

Five tiers — Info, Success, Warning, Error, Critical — each with its own routing rules. Critical alerts hit every channel and bypass do-not-disturb; informational stays in-app only. No alert fatigue from misclassified noise.

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Multi-Channel

Push to mobile, email, SMS, in-app feed, and Slack/Teams — chosen per recipient preference and severity. The same notification can land in different channels for different recipients based on their role and urgency.

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ML Predictions

Predictive alerts surface problems before they happen — projected stock-outs from demand patterns, machine failures from sensor anomalies, customer churn risk from order patterns. Self-tuning models improve weekly.

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Auto-Escalation

If an alert isn't acknowledged in time, route to the next tier — supervisor → manager → director → CXO. Holiday and on-call calendars respected; backup contacts on no-response. No critical event sits unattended.

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Anomaly Detection

Statistical (z-score, EWMA) and ML signals on every key metric — production output, sales velocity, payment patterns, system performance. Flags outliers without you defining static thresholds.

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SLA Monitoring

Every alert has an SLA target for acknowledgement and resolution. Live dashboard shows alerts within / approaching / breaching SLA; managers see team performance against alert response targets.

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Acknowledgement

Recipients tap acknowledge directly from email, push, or in-app. Acknowledgement clears escalation; non-acknowledgement triggers next-tier delivery. Full chain of who saw what and when.

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Frequency Capping

Same event won't fire repeated alerts — caps configurable per category and severity. Smart suppression detects related events (e.g., 50 stock-outs from same warehouse) and bundles into one summary alert.

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Broadcast Mode

Mill-wide critical alerts (fire, evacuation, system outage, safety incident) bypass all individual settings and reach every active user instantly. Acknowledgement required from each recipient; full safety audit log.

Integrations

Works with everything else.

Every Notifications action flows into the other modules — no manual data re-entry, no reconciliation pain.

NotificationsInventory

Stock-out projection → alert

Proactive replenishment trigger

NotificationsProduction

Downtime → alert

Auto-route to maintenance

NotificationsApprovals

SLA breach → escalate

Manager + director notified

NotificationsFinance

Overdue invoice → dunning

Collection workflow trigger

NotificationsMaintenance

Predictive failure → alert

Schedule preventive WO

Paper mill

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