Approvals Engine
Approvals Engine

Right person.
Right approval. Always.

Standalone workflow engine for every approval — purchase orders, sales orders, leave, expenses, journal entries, price overrides. Dynamic routing by amount, type, department. SLA-tracked, escalation-enabled, audit-logged.

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Unified

inbox

SLA

tracked

Multi-tier

escalation

Audit

every step

How It Works

Approval Engine Flow

Requestsubmitted
Match Ruleby amount/type
Routeto approver(s)
Reviewapprove/reject
SLA Checkescalate if needed
Resolvedaudit log
Unified Inbox
Unified Inbox

Unified Inbox

All approvals. One place.

Single inbox shows every pending approval across every module — POs, SOs, leave, expenses, journal entries, price overrides, write-offs. Filter by type, amount, age, requester. Bulk-approve safe items.

  • Single inbox across all modules
  • Filter by type, age, amount, requester
  • Bulk approve safe items
  • One-tap approve from mobile
  • Comment + reason capture
  • Auto-route based on requester history
Dynamic Matrix
Dynamic Matrix

Dynamic Matrix

Rules. Not roles. Not hardcoding.

Configure approval matrix by amount, document type, customer, vendor, department, or any combination. Multi-tier escalation, parallel approvers, conditional skipping. Edit without code.

  • Multi-condition routing rules
  • Multi-tier sequential approval
  • Parallel approver groups (any-of vs all-of)
  • Conditional skip for trusted scenarios
  • Per-company / branch / role customization
  • Version-controlled matrix changes
SLA & Escalation
SLA & Escalation

SLA & Escalation

Nothing waits forever.

Every approval has an SLA target. Approaching breach triggers reminder; breach triggers escalation to next tier or backup. Holiday and out-of-office calendars respected.

  • SLA target per approval type
  • Reminder before breach
  • Auto-escalation on breach
  • Holiday + OoO calendar awareness
  • Backup approver on extended absence
  • Compliance reporting on SLA adherence

Every Feature

Complete capability matrix.

Click any capability to drill in.

Preview — available on requestRoadmap — planned within 12 months
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Unified Inbox

Every pending approval across every module in one place. POs, SOs, leave, expenses, write-offs — all there, prioritized, filterable, actionable.

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Dynamic Matrix

Rules-based routing — amount, type, department, customer, vendor. Edit the matrix in admin UI; changes take effect immediately. No code, no deploys.

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Multi-Tier Routing

Sequential tiers (manager → director → CXO), parallel groups (any 2 of 4 directors), or conditional (skip CXO if amount under threshold).

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SLA Targets

Per-approval-type SLA. Reminders fire before breach; breaches trigger escalation. Monthly SLA-adherence report shows where the bottlenecks are.

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Auto-Escalation

Unacknowledged approvals escalate to the next tier automatically. Holiday calendar respected; OoO state routes to backup approver.

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Comments & Reasons

Every approve/reject can capture a comment. Rejections require reason codes; approvals are optional. Auditor-ready evidence trail.

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Mobile Approval

Push notifications + one-tap approve from mobile. Biometric required for high-value approvals. Approval works offline; syncs when back online.

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AI-Assisted

AI surfaces low-risk approvals for bulk action. 'These 8 POs from approved vendors under threshold and within budget — approve all?' Human-in-the-loop preview always.

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Audit Trail

Every decision logged with user, timestamp, IP, decision, reason. Complete chain of who approved what, when, why — exportable for any audit.

Integrations

Works with everything else.

Every Approvals action flows into the other modules — no manual data re-entry, no reconciliation pain.

Approvals→Procurement

PO submit → approve

Routed to matrix

Approvals→Sales

Order/quote → approve

Price + credit approval flow

Approvals→HR

Leave/expense → approve

Manager + finance approval

Approvals→Finance

Journal/write-off → approve

CFO sign-off enforced

Approvals→Notifications

SLA breach → alert

Multi-channel escalation

Paper mill

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