Tickets in.
Resolution out.
Ticket-based customer support with SLA tracking, knowledge base, customer portal, satisfaction surveys. Complaint resolution that closes the loop instead of letting issues fester.
SLA
tracked
Multi-channel
intake
KB
self-service
CSAT
surveyed
How It Works
Ticket Flow
Ticket Management
Capture. Route. Resolve.
Tickets from email, phone, customer portal, or chat — all into one queue. Auto-route by category, priority, customer importance. SLA timers on every ticket.
- Multi-channel intake (email/phone/portal/chat)
- Auto-categorization by AI
- Priority + SLA assignment
- Auto-route to right team
- Escalation on SLA breach
- Resolution tracking
Knowledge Base
Self-service first.
Searchable knowledge base of common questions, troubleshooting guides, product docs. Customers self-serve; ticket volume drops.
- Searchable KB articles
- Per-product organization
- AI-suggested articles on ticket creation
- Customer self-service portal
- Article effectiveness metrics
- Multi-language support
Customer Portal
Customers track. Themselves.
Customer-facing portal — submit tickets, track status, view history, access knowledge base, download documents. Reduces support call volume.
- Branded customer portal
- Ticket submission + tracking
- Order + invoice access
- Document download
- Self-service KB
- Mobile-responsive
Every Feature
Complete capability matrix.
Click any capability to drill in.
Integrations
Works with everything else.
Every Helpdesk action flows into the other modules — no manual data re-entry, no reconciliation pain.
Helpdesk→CRM
Ticket → account history
Add to customer 360
Helpdesk→Sales
Quality issue → return
Auto-trigger return workflow
Helpdesk→Quality
Complaint → NCR
Quality investigation
Helpdesk→Email Hub
Email-to-ticket
Inbound emails parsed
Ready to modernize your mill?
See Papyrus BPApp
in your mill.
Book a personalized demo. We'll walk through every module relevant to your operation — from Deckle optimization to GSTR-3B compliance.