Email Hub & Communication
Email Hub & Communication

Every touchpoint.
One inbox.

Centralized communication hub for transactional emails, batch campaigns, customer statements, supplier acknowledgements, and approval notifications. Templates with Handlebars personalization, multi-channel routing (Email/SMS/WhatsApp/Push), and bounce handling.

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99.5%

delivery rate

5+

channels

<2min

propagation

Multi-lang

EN/HI/TA

How It Works

Email Lifecycle

Eventtrigger
Templateselected
PersonalizeHandlebars
Sendvia SMTP
Deliveredtracked
Reply / Bouncecaptured
Templates & Variables
Templates & Variables

Templates & Variables

One template. Thousand variations.

Create reusable email templates with Handlebars variables, preview with sample data, version history with rollback, category organization, multi-language support, and reset-to-defaults workflow.

  • Handlebars templating with variable substitution
  • Preview with rate-limited test data
  • Version history + rollback per template
  • Category-based organization
  • Multi-language: EN / HI / TA
  • Reset to defaults on demand
Workflow Triggers
Workflow Triggers

Workflow Triggers

Order confirmed. Email sent. Automatically.

Pre-configured triggers for order confirmations, PO acknowledgements, dispatch notifications, invoice emails, payment reminders, GRN intimations, and custom workflow events. Bulk sending with rate limits.

  • Order / Quotation / PO confirmation emails
  • Dispatch + delivery notifications
  • Invoice + payment reminder schedules
  • Customer statement (daily/weekly/monthly)
  • Bulk operations (5 real sends/min limit)
  • Custom workflow event triggers
Inbox & Email-to-Ticket
Inbox & Email-to-Ticket

Inbox & Email-to-Ticket

Inbound emails become orders.

Track inbound emails linked to orders, parse incoming PO emails into orders, convert customer emails to support tickets, AI-powered email analysis with intent extraction, and bounce/error handling.

  • Track order-related inbound emails
  • Email-to-order conversion (AI parsing)
  • Email-to-ticket for customer support
  • AI email analysis + intent extraction
  • Bounce handling + retry logic
  • Email delivery status tracking

Every Feature

Complete capability matrix.

Click any capability to drill in.

Preview — available on requestRoadmap — planned within 12 months
Drill in

Templated Emails

Reusable templates with Handlebars variables — pull customer name, order number, GST amount, due date. Edit in a WYSIWYG editor, preview with sample data, version every change. Rollback if a new template looks wrong.

Drill in

Multi-Channel

Send via email, SMS, WhatsApp Business, push notification, or Slack/Teams. Channel selected by recipient preference and message priority — critical alerts go everywhere, marketing stays email-only.

Drill in

Workflow Triggers

Auto-send on order confirm, dispatch, invoice generation, payment receipt, GRN intimation, PO acknowledgement. Triggers fire from real workflow events — no cron jobs, no missed notifications.

Drill in

Bulk Campaigns

Send monthly customer statements, dunning campaigns, payslip distributions, or product announcements to thousands of recipients. Rate-limited to protect sender reputation; delivery tracked per recipient.

Drill in

AI Email Parsing

Inbound customer emails parsed by AI — extract PO details, requested quantities, delivery dates, and create draft sales orders or inquiries automatically. Operator just reviews and confirms; cuts data entry to seconds.

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Delivery Tracking

Track delivered, opened, clicked, bounced, and complained for every email. Bounces auto-suppress the address; complaints trigger sender review. See engagement metrics per campaign and per recipient segment.

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Scheduled Sends

Schedule customer statements daily/weekly/monthly, recurring payment reminders, or one-time campaigns at a specific time. Timezone-aware so recipients get them at the right local hour.

Drill in

Multi-Language

Templates support English, Hindi, and Tamil with per-recipient locale detection. Same workflow trigger, different language output — no separate workflows to maintain per language.

Drill in

Rate Limiting

Per-user (5/min for previews) and per-company caps prevent spam-like behavior, protect deliverability, and stop runaway loops. Bulk operations queue and throttle to respect SMTP/API rate limits gracefully.

Integrations

Works with everything else.

Every Email Hub action flows into the other modules — no manual data re-entry, no reconciliation pain.

Email Hub→Sales

Order confirmed → email

Customer confirmation auto-sent

Email Hub→Procurement

RFQ → vendor emails

Quote request distribution

Email Hub→Finance

Invoice → email

PDF attached + statement

Email Hub→HR

Payslip → bulk email

Monthly payslip distribution

Email Hub→Notifications

Critical event → escalation email

Multi-channel alert

Paper mill

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