Field Service Management
Field Service Management

Right tech.
Right place. Right time.

Technician scheduling, route optimization, on-site work orders, mobile completion, customer signature capture. For mill OEMs, service providers, and after-sales operations.

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Route

optimized

Mobile

completion

Customer

sign-off

SLA

tracked

How It Works

Field Service Flow

Service Requestfrom customer
Dispatchskill + location
Routeoptimize
Executeon-site
Completesign + photos
Invoiceauto
Dispatch & Scheduling
Dispatch & Scheduling

Dispatch & Scheduling

Right tech. Right skill.

Intelligent dispatch — match technician skills + location + availability to job requirements. Route optimization for multi-stop days.

  • Skill-matched dispatching
  • Location + availability-aware
  • Multi-stop route optimization
  • Real-time GPS tracking
  • Customer ETA notifications
  • Re-dispatch on cancellation
On-site Execution
On-site Execution

On-site Execution

Mobile work orders.

Tech app on iOS/Android with offline-capable work order, parts inventory, customer history, photo capture, signature. Complete the job, sync when back online.

  • Offline-capable mobile app
  • Customer + asset history at hand
  • Photo evidence of work
  • Customer signature capture
  • Parts consumed logged
  • Time-on-site tracked
Billing & Analytics
Billing & Analytics

Billing & Analytics

Service to invoice.

Service tickets auto-create invoices with labor + parts + travel charges. Analytics on tech productivity, first-time fix rate, customer satisfaction.

  • Auto-invoice from service ticket
  • Labor + parts + travel billing
  • First-time fix rate tracking
  • Per-tech productivity metrics
  • CSAT per service call
  • Per-customer service history

Every Feature

Complete capability matrix.

Click any capability to drill in.

Preview — available on requestRoadmap — planned within 12 months
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Skill-Match Dispatch

Match technician skills, certifications, and availability to job. The right tech, the first time.

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Route Optimization

Multi-stop daily routes optimized for distance, traffic, priority. Save fuel + time; squeeze in more service calls per day.

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Mobile Work Orders

Tech app delivers job context, history, parts list, photos. Offline-capable; works in basements and remote sites.

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Photo Evidence

Before/after photos captured at the job site. Evidence for billing disputes, quality reviews, and warranty claims.

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Signature Capture

Customer signs on the tech's device to acknowledge service completion. Signature linked to job and invoice.

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Auto-Invoice

Service ticket auto-creates invoice with labor + parts + travel. Tech doesn't paperwork; office doesn't chase tech.

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First-Time Fix Rate

Track jobs completed without return visit. Coach techs on recurring callbacks; identify training gaps.

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SLA Tracking

Service contracts have SLAs. Real-time SLA breach risk dashboard; auto-escalation on missed targets.

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Parts in Truck

Track parts inventory in each tech's truck. Restock when running low; charge consumed parts to the job.

Integrations

Works with everything else.

Every Field Service action flows into the other modules — no manual data re-entry, no reconciliation pain.

Field Service→Maintenance

Equipment WO → field tech

Maintenance teams use Field Service

Field Service→Sales

Service contract → ticket

Auto-create on contract trigger

Field Service→Inventory

Parts → truck stock

Stock at tech level

Field Service→Finance

Service → invoice

Bill labor + parts + travel

Paper mill

Ready to modernize your mill?

See Papyrus BPApp
in your mill.

Book a personalized demo. We'll walk through every module relevant to your operation — from Deckle optimization to GSTR-3B compliance.

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